Returns Policy

Returns Instructions:

If you are not completely satisfied with your purchase, simply return the goods to us within 1 month of receipt and we will issue you a full refund (excluding original delivery charges) upon receipt, subject to the terms and conditions detailed below.

Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.

Returns Terms and Conditions

*Terms & Conditions:
All goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage.

If the goods do not reach us within 1 month of receipt, we reserve the right not to process your return.

In order to process a refund, the goods must be returned to us intact, unworn, undamaged.

When trying on items of clothing, please ensure do not use unnecessary force and ensure you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

In the interest of hygiene we do not offer refunds on any swimwear if the hygiene seal has been removed.

We do not accept returns If any of the tickets have been broken or removed.

Refunds

We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card within 5-7 working days from processing your return and will exclude shipping costs.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact returns@chesslondon.com so that we can update your payment type and ensure that your refund gets processed correctly.

If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.

Incorrect goods/faulty product received

We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact returns@chesslondon.com immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Order Cancellation

Under the United Kingdom’s distance selling regulations you have the right to cancel your order or any item purchased online from Chess London, for a full refund.

If you have not yet received your order, please contact returns@chesslondon.com as soon as possible to arrange a cancellation before the order is dispatched quoting your order number.

All order cancellations must be made in writing, quoting your order reference number, within 7 working days starting the day after you receive your order.

If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

In accordance with the distance selling regulations we will refund standard delivery charges if the whole order is returned but if only part of the order is returned we are not obliged to refund any of the delivery charge.

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